Accessibility Statement

• Semantic Structure: Native HTML5 landmark elements, clean heading hierarchies, and descriptive page titles to aid screen-reader navigation.
• Keyboard Navigation: The full interactive flow — including directory search, service filtering, specialist booking, and checkout — is operable via keyboard (Tab, Enter, Space, Esc).
• Visual Standards: Text styling, form fields, and buttons maintain high-contrast colour ratios meeting WCAG AA requirements, complete with clear focus rings for active controls.
• Reflow & Responsiveness: Layouts reflow seamlessly down to 320px viewport widths and support up to 200% browser text zoom without loss of content or functionality.
• Alternative Text: Specialist profile images, service thumbnails, and icons include meaningful alt text, or aria-hidden attributes for decorative elements.

While we aim for comprehensive accessibility across our codebase, some embedded third-party services are outside our direct control:

• Stripe Payment iFrames: Secure card entry fields are hosted by Stripe, which maintains its own accessibility compliance standards.
• Interactive Maps: Location mapping tiles rely on third-party mapping APIs. Where map interaction presents a barrier, an equivalent text-based postcode or city search is provided.

If you experience a barrier that prevents you from searching for a specialist or completing a booking:

• Assisted Booking Support: Email support@rootli.co.uk with your request. Our support team will help you complete your booking manually via email or supported channels at no additional cost or platform fee.
• Feedback: We welcome feedback on web barriers. We acknowledge accessibility enquiries within two business days and treat accessibility bugs as priority defects.

This statement is reviewed annually and updated whenever major interface changes are released to rootli.co.uk. Accessibility regressions are treated as defects, not enhancements.